Question 1

How is your pricing structured for apartment complexes?

Accepted Answer

We offer a professional flat-rate menu tailored to the specific unit sizes in your community (number of bedrooms/bathrooms) and layout types (e.g., units with lofts ). Because every property is unique, we provide customized rate sheets for our partner resorts instead of a single, one-size-fits-all price.

Question 2

How do I get a quote for a specific unit?

Accepted Answer

Simply contact us indicating the unit size and the level of service you believe is required: Standard Turnover (new tenant preparation), a Light Touch-Up , or a Deep Cleaning . We will provide an initial quote based on your community's customized fee schedule.

Question 3

Do you verify the cleaning type before starting?

Accepted Answer

Yes. To ensure the highest quality results and transparent pricing, our team performs an in-person evaluation upon arrival. If a unit is in a condition that requires a Deep Clean rather than the selected standard service, we will notify the property manager immediately to confirm the updated scope before we begin work.

Question 4

What is a "Spiff" clean?

Accepted Answer

A Spiff is a light, efficient refresh for units that are already clean but need to be "sparkle-ready" for a showing or a new move-in. It is the perfect way to maintain a premium look for vacant units sitting on the market.

Question 5

When is a deep cleaning required?

Accepted Answer

Deep cleaning is recommended for units with significant buildup, heavy grime, or those that haven't been professionally serviced in a long time. Our on-site team assesses the condition to ensure we return the unit to "like new" condition.

Question 6

Are you set up for property management compliance?

Accepted Answer

Absolutely. Kali Klean Services is fully bonded and insured. We are experienced with the specific insurance and background-check compliance required to operate within large, premium apartment communities.

Question 7

Do you clean offices and commercial spaces?

Accepted Answer

Yes. Office spaces and retail areas are an important part of our portfolio. For smaller offices within residential complexes, these can be booked as an "extra bedroom" to ensure proper time allocation. For standalone offices, we provide customized quotes based on a tour of your premises.

Question 8

Can you work around our office hours?

Accepted Answer

Absolutely. We understand that commercial operations require zero downtime. Our teams offer flexible scheduling, including early morning, evening, or weekend blocks, to ensure our cleaning services never cause a disruption to your staff, residents, or daily business operations.

Question 9

Do you offer one-time residential cleanings?

Accepted Answer

While our primary focus is on corporate move-in cleanings, we also welcome residential home cleanings. These are charged using a flat-rate structure based on your home's specific layout.

Question 10

What if I only need to clean specific areas of my house?

Accepted Answer

If you don't require a full-house cleaning service, we recommend our Hourly Service . This allows you to direct our team to focus exclusively on the rooms or high-traffic areas of your choice.

Question 11

What is your cancellation policy?

Accepted Answer

To keep our teams running smoothly and our schedules efficient for all clients, we require 24 hours' notice for cancellations. Cancellations made within that 24-hour window will incur an $80 USD fee .

Question 12

What payment methods do you accept?

Accepted Answer

We accept payments via bank transfer, direct deposit, and checks.To maintain efficient operations and avoid additional processing costs, we currently do not accept cash or credit cards.

Question 13

What happens if a cleaning doesn't meet my standards?

Accepted Answer

Our mantra is " Clean Spaces, Clear Minds. " If any unit, office, or home does not meet our shared standards, please notify us within 24 hours and we will return to rectify it at no additional cost.

FAQ'S