Terms of Service

Your use of this website is governed by the terms and conditions set forth below. By accessing the site, you consent to these terms. Kali Klean Services LLC reserves the right to modify these terms at any time.

Pricing

Kali Klean Services LLC provides specialized pricing for apartment turnovers and professional cleaning. We reserve the right to adjust the price for fairness if the unit is larger, more cluttered, or in a condition significantly different than described. Customers may modify estimates; however, doing so may void the service guarantee.

Payment

• A major credit card, debit card, or approved ACH method is required for scheduling.

• A hold (not a charge) may appear on your account from the time of scheduling through service completion.

• Your account is charged immediately after the cleaning project is finished.

• A applies if the payment fails during the standard charge window.

Service Guarantee

We offer a full service guarantee to ensure your property is move-in ready. This includes a free re-clean of any areas missed during the initial project. If dissatisfaction persists after the re-cleaning, a full refund for that specific project may be provided.

The guarantee does NOT apply if:

• Issues are reported more than 48 hours after the service.

• A property representative approved the work on-site during the cleaning.

• The original estimate/scope of work was reduced by the client.

Safety

For safety and liability reasons, our cleaners are not permitted to move heavy items such as large appliances, heavy furniture, or equipment. If you require cleaning behind or under these items, please have them relocated before our arrival.

Arrival Window

We reserve the right to arrive at the property within a 30-minute window of the scheduled cleaning time to account for traffic and logistics.

Cancellation Policy

Cancellations require at least 24 hours' notice.

• Late cancellations (less than 24 hours) incur a .

• No-shows or lockouts (inability to access the unit/gate) result in a to cover labor and transport costs.

Reviews & Issue Resolution

We value our partnership with property managers and owners. We ask that customers allow 7 days for issue resolution before posting reviews on external platforms such as Google or Yelp. This provides us the opportunity to address concerns directly and ensure your turnover standards are met.